Legal
Privacy Policy
Last Updated: 10 February 2025
1. Introduction
Brightvine ("we", "us", "our") is committed to protecting the personal information of all individuals who interact with our services. This Privacy Policy explains what data we collect, why we collect it, how it is used, and the rights you hold regarding your personal information.
This policy applies to information collected through our website at brighteen.pro, as well as through our care coordination communications and service delivery processes. Brightvine operates from No. 256, Section 4, Bade Road, East District, Tainan 701, Taiwan.
If you have any questions about this policy, please contact us at [email protected].
2. Information We Collect
2.1 Information You Provide Directly
- Name and contact details (phone number, email address)
- Information about the person requiring care (age, general health context, care preferences)
- Messages or enquiries submitted via our contact form
- Any additional information shared during care consultations
2.2 Information Collected Automatically
- Browser type and operating system
- Pages visited and time spent on our website
- Referring website addresses
- Cookie and analytics data (see our Cookie Policy)
2.3 Legal Basis for Processing
We process personal data on the following legal bases: your consent (for contact form submissions and cookies), performance of a service agreement (when care services are arranged), and our legitimate interests in operating a professional care service and improving our website.
3. How We Use Your Information
- To respond to enquiries and arrange care consultations
- To develop and manage personalised care plans
- To communicate with families regarding care provision
- To maintain care records as required by service agreements
- To improve our website and service quality
- To comply with legal and regulatory requirements in Taiwan
We do not use personal information for unsolicited marketing. We will only contact you regarding your enquiry or active care arrangement unless you have specifically requested otherwise.
4. Data Sharing
Brightvine does not sell, rent, or trade personal information to third parties. We may share information with:
- Assigned caregivers, to the extent necessary for care delivery
- Website analytics providers (e.g. Google Analytics) under data processing agreements
- Regulatory or legal authorities where required by Taiwan law
All third-party providers are required to process personal data securely and only for the specified purpose.
5. Data Retention
Contact enquiries are retained for up to 12 months. Active care records are retained for the duration of the service arrangement and for 3 years thereafter in accordance with Taiwan's regulatory requirements for care service records. You may request deletion of your data at any time (subject to applicable legal requirements).
6. Data Protection Measures
We take reasonable technical and organisational steps to protect personal information. These include secure storage of client records, restricted access limited to relevant staff and caregivers, and regular review of data handling practices. In the event of a data breach that may affect your rights, we will notify you promptly in accordance with Taiwan's Personal Data Protection Act (個人資料保護法).
7. Cookies
Our website uses cookies to improve your experience. For full details about the types of cookies used and how to manage them, please see our Cookie Policy.
8. Your Rights
Under Taiwan's Personal Data Protection Act, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data (subject to legal retention requirements)
- Object to or restrict certain types of processing
- Withdraw consent at any time (this does not affect processing already carried out)
To exercise any of these rights, please contact us at [email protected]. We will respond within 15 business days.
9. Third-Party Links
Our website may occasionally link to external websites. Brightvine is not responsible for the privacy practices of those sites and recommends reviewing their policies independently.
10. Children's Privacy
Our services are intended for adults. We do not knowingly collect personal information from individuals under the age of 18 without parental or guardian consent.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any material changes will be posted on this page with an updated date. Continued use of our website after changes are posted constitutes acceptance of the updated policy.
12. Contact
Data Controller: Brightvine
Address: No. 256, Section 4, Bade Road, East District, Tainan 701, Taiwan
Email: [email protected]